Provides plumbing, heating, cooling and electrical services throughout the Fox Valley.
Drucks Sudden Service has provided service to homes and offices located in Menasha since 1947 – including plumbing, heating, air conditioning, and electrical. Drucks features upfront pricing and is your licensed plumbing, heating, air conditioning, and electrical contractor for the Fox Valley and surrounding areas.
We are fully licensed (for all three trades), bonded, and insured. You don't receive a bill until you are 100% satisfied and sign off on that. In addition, when we do a repair, we give you a 100% guarantee on parts and labor for a full year. When we do an installation, we give you a 100% guarantee on parts and labor for up to 10 years. We are also proud members of the Better Business Bureau.
Drucks Sudden Service is one of the larger home servicing companies around. We've grown to 13 employees since 1947 because we have developed a reputation for service that is high quality and reasonably-priced.
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Interview Q&A
How long have you been in business?
Drucks has been a family run company since 1947.
What is your primary product or service?
Drucks provides plumbing, heating, cooling, and electrical services to homes throughout the Fox Valley and surrounding areas. These services also include: water pipes, drains, sewers, sinks, tubs, duct cleaning, thermostats, installing furnaces and air conditioners, wiring, circuit breaker panels, switches, ect.
How do you differentiate yourself from other businesses in your category and area?
Drucks guarantees up to 100% on parts and labor for a full year on repairs, and 10 years on any installations. When you call, you will reach a live person who can answer your questions and discuss your job with you. Drucks offers 24/7 Emergency Service. We schedule appointments in 2-hour windows and if our technicians need to update you on the time, they will call to let you know. We respect your time!
Professionalism and a Guaranteed Price in Writing. Financing is available on your good credit.
Drucks technicians are polite and professional that dress in clean uniforms, confirm their identity with a business card, and will give you a guaranteed price in advance and in writing. Our technicians come in well-stocked trucks, which avoids extra charges and delays due to driving around to find parts.
How many locations do you have and do you have plans to expand?
We have one location in Menasha, Wisconsin, but we service the Fox Valley and surrounding areas.
Provide detailed directions to your location
If you are taking Hwy 10 East, take the Racine exit, Right off of Racine, Left onto 4th Street, and a left on Appleton St. Drucks will be on your right.
If you are taking 114 North, Take a right on Tayco Street, left on Appleton Street, Drucks will be on your left.
What type of payments do you accept?
Drucks accepts cash, check, or credit card (Discover, Mastercard, Visa)
Which areas do you service?
Appleton, Butte Des Morts, Combined Locks, Dale, Eureka, Greenville, Hortonville, Hilbert, Kaukauna, Kimberly, Larson, Little Chute, Menasha, Neenah, Omro, Oshkosh, Pickett, Sherwood, Winneconne, Winnebago
Who owns your company or runs daily operations?
Owned by Tom Kelly. Brian Malchow runs the operations.
What are your hours of operation?
24/7 Hour Emergency Service available.
Office is open Monday-Friday 7:30 am- 4:30 pm.
What is the best compliment anyone can give you?
Drucks strives on great customer service, upfront pricing, and polite and professional service performance. When a customer is thoroughly pleased with the service and the end result, we feel we have done our job.